by jonpetz | Dec 13, 2017 | Event Case Studies, Great Speakers, Keynote Speaker
If you’re customer service training involves the team being huddled around a table, listening to a manager tell them to be empathetic and speak politely, you’re doing it wrong. Your customer service team is essentially the ‘punching bag’ of your company because they...
by jonpetz | Dec 6, 2017 | What To Do When
