True, not all introverts are shy but many may be hesitant to the idea of standing in front of a crowd. It may in fact sends shivers down their spine and cause them to act in ways that are not authentic to the natural character. People make the mistake of thinking of...
Have you ever been around a people who don’t seem to have a sense of humor? The conversations are dull, dry and can get really awkward. For years, humor in the workplace had been frowned upon. It was looked at as a distraction that can impact a team’s productivity. If...
As a leader of a company, you’re responsible for the outcome of the organization, even though you may not be directly involved in the day-to-day operations. The job isn’t easy, and you will be tested along the road. Even during the most challenging of times, you need...
If you’re customer service training involves the team being huddled around a table, listening to a manager tell them to be empathetic and speak politely, you’re doing it wrong. Your customer service team is essentially the ‘punching bag’ of your company because they...
