Need to motivate you customer service team?

Customer-focused organizations greatly rely on the performance of their customer support staff. And Meeting expectations in our consumer review driven world, is like doing nothing at all. It is your unique experience that your team members deliver that engage and retain your customers and have them continue to share your story.

Since customer service can make a huge difference to the overall success of your organization, you need to go to great lengths to create the right environment for your employees. Only with the right environment can you motivate your employees and keep them engaged so as to deliver positive and consistent experience to clients throughout the service delivery process.

So, how can you create and maintain a spirit of enthusiasm among your employees? Here are three straight forward tips to motivate your customer service team.

Trust Your Employees

Nothing could motivate your employees better than empowerment. Empower them with trust and responsibility to allow them to do their job utilizing the best of their skills. Employees that are not trusted or are kept under constant supervision lack morale and motivation. Modern business practices demand more autonomy to allow employees to take certain amount of initiative so as to choose their own style for carrying out the job.

Managers can make employees feel trusted by assuring them that their ideas are valued. Provide them with a platform to give them a chance to voice their ideas, concerns and suggestions.

Besides this, empower your customer reps with decision making authority. If you’ve never heard me share the infamous “coffee story” of superior customer engagement and service, let me highlight it here: Empower your employees with the ability to make decisions – Decisions that make a difference to your customers. When it comes to discount requests or special offers, allow them to make the right decision for the customer. When empowered to deal with customers, they can turn a potentially unfavorable situation into a positive customer experience to develop a long-term relationship with the client.

Encourage Communication

Fostering a good relationship between customer relationship personnel and management is crucial to keep the team motivated and enthralled. Since customer service greatly affects a company’s bottom line, opening up communication channels and listening to what customer service team members have to say about the processes, workflows or the company is instrumental to the growth and success of the business.

The more comfortable your employees feel communicating with the management, the better they are engaged with the company as well as the customers.

Recognize and Reward

Recognition programs acknowledging the efforts and hard work of employees can show your employees that you care, which may directly affect their motivation and commitment to the organization. Depending upon the situation, the rewards may comprise of monetary or non-monetary benefits.

Go forth and make magic happen. Hope these help with some foundation work to motivate your customer service team!